Política de envío

SHIPPING POLICY

Route Package Protection

Route Package Protection is strongly recommended for all shipping and delivery orders.

Afiyas Hair Collection offers package protection through Route at checkout. If you select Route, please continue tracking your package until it arrives. If your package is lost, stolen, or damaged, you must file a claim directly with Route at claims.route.com. Route will review the claim and notify us once the investigation is complete.

Please note that Afiyas Hair Collection is not responsible for the length of Route’s claims process.

If you choose to opt out of Route Package Protection, Afiyas Hair Collection is not responsible for any lost, stolen, or damaged packages caused by the shipping carrier. By opting out, you accept full responsibility for your shipment and release Afiyas Hair Collection from any related liability.

Afiyas Hair Collection will not replace lost, stolen, or damaged packages for customers who decline Route Package Protection when the carrier classifies the package as lost, stolen, or damaged and that status is supported by a claims report.

Delivery

Customers are responsible for tracking their packages once orders have shipped. If your order has not been delivered within two weeks of the order date, you must contact us immediately.

Afiyas Hair Collection is not responsible for undelivered packages reported more than two weeks after the order date. It is the customer’s responsibility to monitor delivery status and report any issues promptly.

Once an order has been placed, the shipping address cannot be changed. No exceptions.

Wrong Address

Afiyas Hair Collection is not responsible for orders shipped to an incorrect address entered at checkout. Please review your shipping information carefully before placing your order.

If an incorrect address is provided and the package has already shipped, you must contact the shipping carrier directly.

Domestic Shipping

Standard Shipping

  • Processing time: 24 to 48 hours

  • Tracking updates may take 2 to 3 business days

  • Orders ship within the timeframe selected at checkout

  • Processing times may be longer during sales

Express Shipping

  • Most orders ship the same business day

  • Delivery typically takes 1 to 2 business days if no carrier delays occur

Free Shipping

  • Delivery may take up to 7 business days

  • Available only when offered at checkout

During major sales and promotions, processing and shipping times may take longer. We appreciate your patience.

Rush Shipping

Next Business Day Rush Shipping is available only when offered at checkout.

To qualify, your order must be placed by 2 PM EST, Monday through Friday.

Please note:

  • Overnight and Express Shipping are not available for custom orders

  • We do not ship on weekends or holidays

  • Orders placed after 2 PM EST on Friday will be processed on the next business day, typically Monday

Afiyas Hair Collection cannot control delays caused by holiday volume or sales periods, so we strongly recommend ordering in advance.

International Shipping

We offer the following international shipping options:

  • Standard International Shipping

  • International Express Shipping

Shipping rates are shown at checkout.

Please note:

  • Orders placed after 3 PM EST will begin processing the next business day

  • Customs processing may cause delays

  • Afiyas Hair Collection does not cover tariffs, duties, or customs fees

  • Customers are responsible for all applicable customs fees, taxes, and duties

  • Customs authorities require us to declare the full value of all international packages

  • In rare cases, customs inspections may delay delivery

Shipping Delays

If you have a deadline, appointment, or special event, we strongly recommend placing your order well in advance.

Afiyas Hair Collection is not responsible for shipping delays caused by:

  • Weather conditions

  • Holidays

  • Sales events

  • Natural disasters

  • Carrier service delays

  • High order volume during promotions

Please note that holidays are not considered business days.

Additional Shipping Terms

  • Signature confirmation may be required for certain orders

  • Customers are responsible for tracking packages once shipped

  • If a package is returned to us, the customer is responsible for the reshipping cost

  • Online orders cannot be picked up in store unless the pickup option is selected at checkout